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KLAS Research: Managed Resources highlighted in 2024 KLAS Report

KLAS Research has published an Emerging Insights report reviewing Managed Resources’ Denials Management services. Managed Resources is proud to receive a 94.4% Overall Performance Score, outperforming the 2024 Best in KLAS Denial Management Services average of 91.2%. In addition to our Overall Performance Score of 94.4%, Managed Resources achieved 100% feedback in KLAS’ Would You Buy Again? metric.

KLAS Rated Services

KLAS Research is a trusted, healthcare-focused research organization that provides insights and evaluations on healthcare technology and healthcare services. To help provide objective assessment of vendors and services to the healthcare industry, this Emerging Insights report examines the experiences and satisfaction of Managed Resources’ Denial Management clients.

KLAS Research collects qualitative and quantitative data, including surveys and interviews, to evaluate various metrics and key performance indicators of healthcare services. A published KLAS report allows healthcare organizations to make informed decisions, and benchmark performance against competitors and industry trends. These metrics and key performance indicators include:

  • Customer Satisfaction
  • Overall Performance
  • Expected Outcomes
  • Quality of Staff/Consultants

To view the KLAS Research Emerging Insights Report on Managed Resources’ Denial Management services, please click here.

What are the findings?

Managed Resources receives 94.4% Overall Performance Score

Managed Resources received a 94.4% Overall Performance Score on it’s Denials Management Services. The average Overall Performance Score of 2024 Best in KLAS Denials Management competitors is 91.2%. Our clients were unanimously likely to recommend our services, and relayed high overall satisfaction in Services and Strength of Partnership.

The findings of this report show that Managed Resources’ clients are highly satisfied with their services, and recognize our clinical knowledge, and deep understanding of claims management. 

High Client Satisfaction

At Managed Resources, we take deep pride in the quality of our partnerships. We’re proud to learn that 100% of Managed Resources’ Denials Management clients reported that they would buy our services again. Managed Resources received A’s or better on key performance indicators. 

  • Quality of Staff/Consultants: A+
  • Drive Tangible Outcomes: A
  • Strength of Partnership: A+
  • Likely to Recommend: A+

Testimonial from KLAS Report

Managed Resources’ key strength is definitely the qualifications of the team that they hire. That is a strength because the qualifications and the seasoned team that they keep really allow the firm to come in, put an experienced person on our accounts, and give us feedback. . . . The percentage of appeals that they have been successful on is a strength.” —Director

Strengths

Managed Resources’ knowledgeable and experienced staff drive tangible outcomes. Our KLAS report emphasized proactive, effective, and consistent communication, along with market segment expertise and in-depth knowledge of the claims process and regulations.

Specific areas of expertise include:

  • Appeal letter writing, submission, and documentation
  • Follow-up and account resolution
  • Ongoing client success management
  • Reporting and education

Testimonial from KLAS Report

“One of Managed Resources’ key strengths is communication; they are always communicating with us. They are always willing to get on the phone and provide their expertise. Even if we are struggling to write an appeal ourselves, they will help us navigate that and maybe provide language that will bolster the appeal’s outcome depending on the circumstances.” —Director

Reliable Denials Management Partners

When it comes to the appeals management of clinical denials, knowledge is key to resolving and overturning claim denials. Our Denials Management and Clinical Appeals team is designed to provide tailored expertise to handle complicated and comprehensive claims.

Conference, panel and happy business people

Quality of Staff

When it comes to the appeals management of clinical denials, knowledge is key to resolving and overturning claim denials. Having an in-depth understanding of payer specific medical policies, healthcare statutes, and national guidelines is key.

  • Managed Resources’ Denial Management staff is comprised of Registered Nurses (RNs)
  • RNs and Compliance specialists are employed on-shore
  • Our staff averages 20+ years of experience
  • Our staff hold multiple of the following credentials: RN, CCS, CDI, LNCC, C-DAM, CCS-P, CDIP, CCDS, RHIA, RHIT and various audit and compliance credentials

Quality of Service

Clinical Appeals Management is a critical component of hospital revenue integrity strategy. We assist you by ensuring you receive accurate reimbursement for the services you provide through the identification, management and education required to improve claims recovery efforts.

  • Review and analysis of denials
  • Writing professional appeal letters
  • Quality assurance review
  • Submission
  • Follow-ups
  • Reporting & education

Testimonial from KLAS Report

“Managed Resources’ strong suit is their clinical knowledge. They are very familiar with a lot of the payer policies and payer behaviors in terms of how payers try to use different tricks or methods to not pay claims correctly. The firm is very in tune with payer policies and regulations.” —Director

Claim your FREE Denials Management Assessment from Managed Resources

At Managed Resources, we get it—managing denials and appeals in healthcare is tough. That’s why we’re offering a free assessment of your denials management program and clinical appeals workflow. We’re here to give you practical insights and strategies that can help you recover more revenue and ease the pressure on your team.

How does the Free Denials Management Assessment Work?

Your free Denials Management assessment is designed to provide you with actionable insights and recommendations to increase your overturn rate and reduce the strain on your resources. We’ll start with a discovery call, then review your workflow and appeals letter process, and finally, we’ll present our results and findings. There’s no commitment, and your assessment is entirely free.

1. 30-Minute Discovery Call

We’ll start with a 20-30 minute conversation to understand your current program and workflow better. During this call, we’ll arrange to receive four of your sample appeal letters for our review. Our goal is to make this as smooth and beneficial for you as possible.

2. Workflow Analysis & Appeals Letter Review

We’ll begin this phase by analyzing your current workflow to identify opportunities for optimization. Our goal is to help you identify areas of opportunity, streamline processes and boost efficiency.

Next, our experts will conduct a detailed analysis of your clinical appeals letters, including DRG and Medical Necessity Appeals. We’ll pinpoint areas of inaccuracy and provide recommendations to increase your overturn rate

3. Results & Findings Presentation

After the assessment, we’ll share our findings and give you tailored recommendations. Plus, we’ll talk about current trends that might impact your operations. This is also your chance to ask questions and get advice from our team of experts.

To sign up for your free Denials Management assessment, click here or email [email protected].


To view the KLAS Research Emerging Insights Report on Managed Resources’ Denial Management services, please click here.

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View 2024 KLAS Report: Denials