Leadership Team

With over 20 years of experience in business management, Kelly oversees all aspects of our Revenue Cycle Teams. She draws her expertise from years in new business development, business analysis, and finance with an emphasis in creating long-term financial plans. She has a proven track record of providing effective consultation that has resulted in better business performance and client success for healthcare organizations nationwide.

Ryan McCormick entered the healthcare coding support world in 2004. Before his tenure at Managed Resources, he was a Business Manager and Sr. Analyst for Sony Pictures and MTV Networks. He also holds a B.S. in Business Administration, and an MBA and MA in Clinical Psychology from Pepperdine University. At Managed Resources, he ensures clients are provided with high quality and integrity-driven talent and oversees coding solution delivery and success.

Sidonie McDaniel brings more than 25 years of healthcare revenue cycle leadership experience. She oversees Revenue Cycle Service delivery and Client Success teams, including oversight of medical coding, coding audits, clinical appeals, Clinical Documentation Integrity (CDI), and charge audit services. 

Sidonie is a strategic and innovative leader with a strong track record of guiding teams to achieve best-practice results and performance excellence. Experienced in revenue cycle operations and implementations, driving process improvement, executing strategic plans, leveraging technology solutions, and building strong client relationships to exceed performance expectations.

Mike is an accomplished business leader possessing multifaceted experience and success building organizations, developing strategic initiatives, and capturing emerging business opportunities. Mike is adept at forging lucrative relationships with key partners, clients, and stakeholders, spending over a dozen years in various sales and marketing leadership roles with the healthcare revenue cycle and HIM space.  During his free time, Mike stays active with trips to the gym, golf course, and pickleball court.  He is also enjoys spending time with his family.

Jozette Cook brings more than 26 years of healthcare experience and expertise in clinical and operational leadership, strategy development and implementation, and budget management. Known as a charismatic motivator of teams with demonstrated ability to build and sustain collaborative partnerships throughout the organization to meet strategic goals.

Recognized as an astute problem solver with strong communication skills at all levels. Results-focused leader successful in building robust teams, workflow processes and driving high quality results to meet the customer's needs. Jozette is a Registered Nurse, Certified Case Manager and Certified Professional Coder.

Janae Ballard has over 20 years of healthcare experience in professional coding and auditing, consulting, billing, compliance, revenue cycle, provider education and coder training. She is an accomplished speaker, presenting at AAPC and AHIMA national conferences along with many webinars presented nationally over the years. Her coding/auditing knowledge expands over the majority of specialties, but her expertise is in Hematology/Oncology, Radiation Oncology, OB/GYN, Behavioral Health, Hospitalists/Critical Care and Nephrology.

Janae is certified through AAPC and holds multiple credentials for both coding and auditing. She earned her Bachelor of Science degree in Business Administration. When she’s not working, Janae enjoys teaching Pilates, traveling and spending time with her family.

Michael brings over 18 years of experience as an accomplished Client Success Executive with a focus on building, leading, and uniting teams across various industries. From developing successful client delivery teams to producing impactful training programs and content for a range of organizations, Michael is passionate about elevating clients and colleagues alike so they can thrive at what they do.

Denise Hill, SPHR, SHRM-SCP, is an accomplished Human Resources leader with nearly two decades of experience spanning the technology and healthcare industries. Holding a Master’s Degree in Leadership and HR Development, she is celebrated for cultivating people-focused cultures that empower employees, enhance engagement, and position organizations as top employers in their industries.

A strategic and collaborative leader, Denise has successfully led initiatives that align HR strategies with business objectives across diverse teams and regions, delivering operational excellence and measurable results. Her commitment to fostering growth, innovation, and meaningful workplace experiences drives Managed Resources’ mission, creating sustainable value for the company, its stakeholders, and its people.

Lynn Handy brings more than 30 years of health care experience in medical office management, insurance billing and coding, and professional nursing. She is an accomplished medical practice consultant and an experienced educator in the areas of insurance billing and coding, physician coding and documentation training, computerized insurance billing and Medicare compliance.

Lynn is a certified coding instructor through the AAPC and was a board member for a major project in San Diego to develop and implement a comprehensive hospital coding program. She has also been ICD-10 trained by AHIMA. Lynn speaks at various National Coding, Compliance and Auditing Associations as well as supporting local coding chapter meetings as a frequent speaker.